Endurance Home Warranty Review

Overview

Endurance Home Warranty has been operating and offering nationwide coverage to customers since 1989. In the home warranty market, such a long record is a powerful statement of reliability and customer satisfaction. The company describes itself as “a team of agents” that supply support and services and have generally positive customer reviews.

The company’s website experience is not great however, and you are better off giving one of the customer service representatives a call rather than browsing the site for information. Choosing a home warranty plan requires key information, but unfortunately a lot of the needed information is missing from the website, while certain pages don’t work at all.

Having said that, Endurance Home Warranty’s pricing plans are both reasonable and comprehensive, with 3 tiers covering the vast majority of home warranty requirements that customers could require.

Best For

  • A wide variety of plans, from very basic to comprehensive
  • Extended Service Contracts – a speciality of Endurance Home Warranty

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Pros

  • Nationwide coverage

  • Choice of pricing and coverage plans

  • Extended Service Contracts offered

  • Online booking for services or repairs

Cons

  • Website is not in-depth, and many of the links don’t work

  • Quote isn’t instantaneous – you have to complete a form and wait

  • Limited information about the company and impartial reviews

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Endurance Home Warranty Coverage

Endurance Home Warranty offers 3 coverage plans: Bronze, Gold, and Platinum.

Bronze, which is the entry-level package, covers smaller and medium-sized household appliances, such as dishwashers, refrigerators, washers and dryers and more. Gold covers larger, and often built-in items. Such items include air conditioning and heating units, as well as electrical and plumbing systems. The platinum tier offers all of these in one comprehensive package, so it’s not surprising that it is also Endurance Home Warranty’s most popular package.

In addition to these standard packages, there are extra items for which a warranty can be purchased. Items such as a pool, spa, or lighting fixtures are not included in the Bronze, Gold or Platinum packages, but can be purchased as add-ons separately to create the perfect plan that fits your needs.

Coverage

Gold

Bronze

Platinum

AC

 

Cooling

 

Heating

 

Furnace

 

Electrical

 

Plumbing

 

Water Heater

 

Dishwasher

 

Stove Cook Top

 

Garbage Disposal

 

Oven range

 

Microwave (built in)

 

Washer

 

Dryer

 

Ceiling Fans

  

Garage Door Opener

  

Additional coverage (optional):

Pool, central vacuum, second refrigerator, sump pump, well pump, limited roof leak, stand alone freezer, lawn sprinkler system, septic system, ice maker (in refrigerator), plumbing fixtures, lighting fixtures, additional AC unit, additional heating, additional furnace, additional water heater, spa.

Services are offered in the following states: Arizona, Texas, North Carolina, South Carolina, Delaware, Michigan, Wisconsin, Tennessee, Washington, Alabama, Mississippi, Florida, Nebraska, Wyoming, North Dakota, South Dakota, Maryland, Ohio, Utah, Louisiana, Hawaii, Puerto Rico, Alaska, Virginia, West Virginia, District Of Columbia, Oregon, New Mexico, Nevada, California, Missouri, New York, New Jersey, Connecticut, Maine, New Hampshire, Massachusetts, US Virgin Islands, Pennsylvania, Rhode Island, Oklahoma, Montana, Minnesota, Michigan, Kansas, Iowa, Indiana, Illinois, Idaho, Georgia and Colorado.

Packages, Plans and Prices

Plans and prices depend on the specific package chosen, as well as the geographical location of the home for which the plan is purchased.

Pricing ranges from $329 for the appliance-based Bronze package, to $399 for the more comprehensive Platinum package. Limited time specials and other deals run from time to time that offer customers one free month when buying a new contract.

Due to the fact that quotes are not instantaneous, you will have to either fill out a contact form on the website and wait to be contacted, or speak to a customer service representative via phone, in order to know your exact costs and whether any deals are running at the time.

Terms and Conditions

Endurance Home Warranty does not share its terms and conditions on its website, which is slightly alarming for users that want to know this information before purchasing a plan — only once you have purchased a contract will you be able to look more deeply into the actual terms and conditions.

The company does openly provide a number of caveats on its website, for example: “Endurance Home Warranty offers service contracts which are not warranties. Terms and conditions apply. See contract for limitations and specifics on response times. Endurance Home Warranty reserves the right to offer cash back in lieu of repair or replacement in the amount of our actual cost, which at times may be less than retail, to repair or replace any covered system, component, or appliance.”

Contractors

Endurance Home Warranty offers a convenient function on its website that enables you to easily book contractors from your computer, giving you the chance to book a contractor at a time and date that is most convenient for you and your schedule. The company guarantees that only top contractors are referred.

Customer Service

The company offers a call center hotline as well as a company email address to contact. The wait is approximately 1 minute before you are put through to a representative who is able to confidently answer your questions. The menus are clear (whether it’s the claims, sales, billing or another department) and navigation is simple.

Emails are answered relatively promptly, however given the limited functionality of the website, we suggest you call directly.

To Sum It Up

Endurance Home Warranty is not the biggest home warranty company, and its website does not inspire confidence as many links are not working and not enough information is provided. Calls were answered promptly however, and all questions were dealt with professionally.

Marketing is primarily by word-of-mouth, so if you know someone who is happy with the service they received from Endurance Home Warranty, the deals seem good and legitimate. Otherwise, you might be better off going with one of the bigger players in the industry.

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About Endurance Home Warranty

The company describes itself as “team of agents specializing in providing quality protection,” and was started in 1989. It is listed at 1000 N West St Suite 1200 Wilmington, DE 19801.

Contact

Phone: (855) 508-0025

Email: info@endurancehomewarranty.com

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