Expert Review By: Patricia Barnes
Select Home Warranty provides coverage for those homeowners looking for basic coverage at an affordable price. Covering the entire United States, Select is a smaller home warranty company with a small but dedicated customer base.
Those with newer homes and appliances that have not previously undergone any repair.
Two months coverage free when you sign up.
Customer service claim line available 24/7.
Multiple money saving offers or free coverage available - see live chat for current offers.
Various special offers (in addition to the two months free) are available - contact Select for the latest offers.
The limits of the warranty are laid out very clearly.
An online chat facility is available to answer your questions.
Claims can be made by telephone, email or by submitting the online claim form.
Warranty does not cover any items that have previously been repaired.
Coverage value is limited in the first three months.
Select Home Warranty offers three coverage plans - ‘Bronze’ for select appliances, ‘Gold’ for select household systems and ‘Platinum’, which is a combination of the Bronze and Gold plans. Additional items such as limited leaking roof coverage or ice maker, can be added for an additional premium.
The coverage from Select is fairly basic but it does cover all appliances and systems commonly found in most homes and would be suitable for the majority of households.
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Bronze Care Plan: Basic coverage package
$36/month or $429.99/year
Includes repair or replacement of your clothes washer, garbage disposal, refrigerator, oven, microwave, cooktop, dishwasher and clothes dryer.
Gold Care Plan:
Most popular plan
Protects core services and items essential to your home. These include your heating system, water heater, plumbing, ductwork, air conditioning, cooling and electrical system.
Platinum Care Plan:
$42/month or $499.99/year
Combines all of the coverage available through the Bronze and Gold care plans. Platinum also protects against plumbing stoppage, garage door opener and ceiling fan.
Any of the three plans available can be customized to include warranties for the following items; pool, central vacuum, sump/well pump, roof leak, freezer, sprinkler, septic system, ice maker, heat/furnace, water heater and spas.
In line with the basic coverage from Select, their terms and conditions are basic and easy to follow. As with the majority of other home warranty companies, Select Home Warranty covers only the elements of a system or appliance that are essential to the functionality of that appliance. So your refrigerator is covered but any ice maker, drinks dispenser etc. that is part of your refrigerator is not.
One sentence in the terms and conditions, not found in any other company’s contract was ‘This Agreement covers one (1) refrigerator located within the kitchen of the covered home’. While most people do have their refrigerators in their kitchens, if yours was to be in a utility room or basement, it would not be covered.
Also notable is the fact that during the first three months of your coverage, the dollar limits are significantly lower than for the remaining nine months.
Terms and conditions are clearly displayed on the Select Home Warranty website and it is easy to see what is and what is not covered. They are also very clear about the limitations of coverage in the first three months of your agreement.
An online chat facility is available to discuss any questions you may have before signing up and an online quote system is in place. Copies of contracts/service agreements are available but must be asked for - they are not offered.
Customer service is available 24/7 by telephone and an additional option of online chat is available during business hours. Claims can be submitted by telephone, online form or email and Select commits to having a contractor to you within 2 days, for claims submitted during business hours or 4 days for claims submitted at weekends or on public holidays.
A service fee of $60 is payable to the contractor when they attend your home. Failure to pay this fee will result in the suspension of your service.
Reviews on the Select Home Warranty website demonstrate a high level of customer satisfaction. They mention both the speed and quality of repairs along with the helpfulness of the customer service representatives.
Select Home Warranty only uses qualified, licensed contractors. Their contractor network extends to every state and every home system and appliance. If an occasion should arise where a qualified local contractor is not available within the stated time-frame, Select may authorize you to employ a qualified licensed contractor of your own choosing and will reimburse you (up to the dollar limit set in your plan) within 30 days.
Select Home Warranty offers basic coverage at an affordable price. As long as you are fully aware of the restrictions in the terms and conditions and are fully aware of the limits of your coverage, Select could be the home warranty company for you. Indeed, it would appear that many customers are very happy with the service they have received from Select.
Founded in 2012 and based in New Jersey, Select Home Warranty provides affordable service and contract coverage to home systems and appliances across the United States.
Industry: Home Warranty
CEO: Joseph Scott Shrem
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Last Updated: February 2016