Super Review

Executive summary

Super is a subscription service providing home maintenance services and repair for appliances and home system breakdowns.

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Super Highlights

  • Quick and easy to get the help when needed using phone, or mobile and tablet

  • Affordable plans for all budgets and coverage - affordable monthly or yearly payments

  • Regular home maintenance reminders and notifications

Pros

  • Straightforward and affordable subscription service

  • Best-in-class service - bringing the highest quality service providers that are evaluated and selected by Super

  • Everything is transparent and easy to follow with expert support on hand

  • Committed to really working with customers to save them money

Cons

  • Content on the site can be a little light in places - could be more detailed

Customer Service:

Right from the start on visiting the site, you’re immediately greeted with a straightforward, friendly layout. It’s modern too, with a responsive design for mobiles and tablets, and video backgrounds. It’s reassuring to know that Super is a business that likes to keep things updated and stay up-to-speed with the latest trends for how its customers accesses its services.

Super makes it easy to get all the information you need. There is a really helpful FAQ section, and a friendly, trained member of their customer support team pops up through the chat function, when you’ve been on the site for a few minutes. So you always feel like there’s someone on hand to help.

Transparency:

What’s great about Super, is how transparent and straightforward it’s made its whole process. Right from the way all the information is presented on its website, to how it makes it easy for customers to keep their finger on the pulse using the mobile and tablet apps.

Super also has a really useful, ‘keep me updated’ newsletter with tips, guidance and reminders. It also makes its customer testimonials and comments clear upfront, and is very clear about its pricing, particularly what’s covered and what isn’t. This is something that isn’t always covered entirely clearly by some other providers.

Warranty Coverage:

It makes sense that a home warranty provider, should want to make their home warranty offering as clear as possible on their site. Super has done just that. It has pages not only detailing what is and isn’t covered; but a page devoted to its home warranty philosophy as a whole, which is a nice touch.

This page explains the frustrations that customers have with the sector generally, and this page seeks to show Super’s understanding of this, and how it’s addressing it. This page details its Super Subscription care, and how it differs to standard American home warranty. With stand-out features such as more predictable expenses, discounts, and co-pays on service.

Super home warranty homepage

Terms & Conditions

Super goes to great lengths to make things as transparent as possible, as well as explaining what is and isn’t covered. That said, it could make its Terms & Conditions a little clearer, so they’re as easy to follow and understand as the rest of the site. It’s a shame that the terms seem to be more hidden and not as upfront as the other information presented. It would be great if Super could follow in the same footsteps for terms, as they do for the rest of the site.

Appliance – $20/mo ($16/mo for yearly subscription)

Whole home- $60/mo ($48/mo for yearly subscription)

Premium home - $90/mo ($72/mo for yearly subscription)

Super pricing

Contractors:

What’s great about Super, is because it’s really hot on customer service and its warranty products, it’s naturally as fastidious about the quality of its contractors. It’s clear that Super is people focused, be it customers or its teams. Super states clearly that it offers a ‘best-in-class’ service, with the highest quality service providers being carefully evaluated, selected, and monitored to ensure the best service.

Conclusion

If you’re looking for a home warranty cover that can really walk the walk, and talk the talk, then Super is it. With affordable, flexible pricing, great discounts, and A1 customer service, you could say this is a provider that’s Super by name, and super by nature. One that is obviously really committed to providing a stand-out service, and dispelling the negative connotations associated with such cover in the past.

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