TotalProtect Review

Expert Review By: Patricia Barnes

The Gist

TotalProtect is a national home warranty company that has been maintaining positive customer relationships since 1979. With 40,000 qualified contractors and comprehensive plans it is easy to see why they have thousands of long term customers renewing their contracts year after year.

Best For: homeowners who are looking for a comprehensive plan from a dependable company.

Visit TotalProtect

Phone icon  (855) 995-4487

TotalProtect Home Warranty Highlights

  • All work carried out by contractors is guaranteed for 180 days.

  • Receive deep discounts on appliances through the Appliance Buyline® program.

  • Unless specified in your agreement there are no annual limits on coverage.

Pros

  • You choose the level of your deductible and decrease your premiums.

  • Multiple promotional offers such as; first month free, $50 gift card or free “Nest protect” CO2 & smoke alarm.

  • Well established company with a Better Business Bureau rating of B+.

  • Contractors are also graded through the TotalProtect ‘Dynamic Vendor Rating’ system, which rewards service technicians for their high quality work.

Cons

  • Coverage is only available in certain areas of the United States.

Transparency

TotalProtect Home Warranty clearly sets out what is covered in their plans and the exclusions that may result in your plan being denied. Sample contracts and terms and conditions are simple to find and download from their website and they have taken the time to ensure this information is easy to follow.

TotalProtect’s Warranty Coverage

TotalProtect’s Warranty Coverage

TotalProtect has three plans - one for appliances, one for household systems and one that is a combo of both systems and appliances. As with other companies, only repairs essential to the operation of an appliance or system are covered. Premiums can be lowered by choosing a higher service fee for each time you request a repair and additional coverage is available for pools and spas. Appliances and systems such as sump pumps, which are usually an additional item are included in the plans from TotalProtect.

With a combo plan you can also claim up to $500 on your service contract when you make a claim on your regular household insurance.

All plans include unknown pre-existing conditions coverage as well as rust and corrosion coverage and no annual aggregate caps.

Terms and Conditions

Terms and conditions for a TotalProtect contract are the same as the majority of other home warranty companies. They have a number of exclusions to their plans but they are very clearly stated in specific language so there is no fear of them denying a claim due to a vaguely worded contract designed to get out of payment.

Most of the important details are specific to the state you live in, the plan you choose and the level of deductible you pick.

Customer Service

TotalProtect’s home warranty has a 24 hour, 7 days a week customer service line with which you can make claim or ask questions about your coverage. Claims can also be made online and by email as well as through the TotalProtect mobile app. They certainly strive to make claim submission as easy as possible.

TotalProtect Home Warranty is also active and accessible on social media where their friendly staff are always ready to respond.

Contractors

Total protect home warranty 180 day guarantee

With 40,000 pre-screened contractors, TotalProtect is bound to have someone to help in your community, whenever their help is needed. Contractors are prescreened for licensing and insurance and are regularly monitored and evaluated through customer feedback.

Contractors are also graded through the TotalProtect ‘Dynamic Vendor Rating’ system, which rewards service technicians for their high quality work.

To Sum It Up

TotalProtect goes to great lengths to ensure their customers have a positive experience with them. They strive to provide high quality repairs in minimum time and work hard to maintain their high level of customer satisfaction.

Visit TotalProtect

Phone icon  (855) 995-4487

About TotalProtect

TotalProtect has been a national leader in the home warranty industry since 1979. They have excellent customer service and over 40,000 licensed contractors that can provide you with coverage 24/7.

Industry: Home Warranty

Founded: 1979

CEO: Steve Upshaw

Founder: N/A

Geos: United states nationwide 

Links to social pages:

Home warranty reviewer Patricia Barnes

Patricia Barnes

Patricia Barnes is a freelance creative writer with 7+ years of experience in the home warranty industry as a claims adviser.

Last Updated: February 2016

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