Expert Review By: Patricia Barnes
Delta Home Protect is a new home warranty provider currently providing coverage in 45 states. With flexible plans and low premiums, Delta is the perfect home warranty company for those who want coverage to meet their specific needs.
Best For: Owners of newly built or recently renovated homes that are not at risk of having asbestos building materials or lead pipes.
Extra coverage available for items such as lawn sprinkler systems.
24/7 customer service hotline.
Opportunity to save money on new appliances.
Flexible coverage allows you to build a plan that covers your unique needs.
Commitment to have a service contractor to you within 24 hours.
Separate telephone numbers for claims submission and general inquiries.
Online chat facility during business hours for queries.
A large number of exclusions make their service plans unsuitable for older properties.
Three years of maintenance records and photos may be required to approve a claim.
Items previously repaired (before taking out the warranty) are not covered.
Delta Home Protect provides a 24 hour a day, 7 days a week customer service line and a chat facility on their website during business hours. When you call with a repair request, Delta Home Protect strives to dispatch a qualified service contractor to you within 24 hours.
A sample service contract agreement is available on the Delta Home Protect website. All elements of the terms and conditions are listed including limitations of service, claims procedure and, should there be any disagreement between Delta and their customer, details of the arbitration service.
There is a section that explains how you can cancel your policy but it does not detail the $75 cancellation fee. Neither does it discuss the pro-rated refund process or the requirement for the customer to reimburse Delta for any repair costs up until the point of cancellation.
Delta Home Protect strives to provide homeowners with plans that are appropriate for their specific needs. Within the restrictions of the service contract, appliances and systems can be fully covered regardless of the age, make or model - as long as they are in good working order when the warranty begins.
There are four plans on offer - the Appliance Plan that covers major household appliances, the System Plan that covers your major household systems, the Combo Plan that covers both and the ‘Build Your Own’ Plan that allows you to pick your own combo of 10 appliances or systems.
Delta Home Protect repairs or replaces elements of an appliance or system that are ‘necessary to the functionality of’ the item. So, for example, if the ice maker in your refrigerator breaks down it is not a covered repair as the ice maker is not considered essential to the operation of your refrigerator.
For systems such as plumbing or electrical you are not covered for damage caused by misuse; freezing, rust, corrosion, accidental damage, roots or ‘acts of god’ as well as items such as lead piping or ductwork insulated by asbestos.
All plans become effective 30 days after full payment is received by Delta Home Protect and policies can be cancelled at any time with a $75 cancellation fee.
Delta Home Protect has a network of qualified local service contractors in each of the 45 states in which they provide coverage. All contractors are carefully vetted to ensure that the customer receives timely, respectful and efficient service.
As a newcomer to the home warranty market, Delta Home Warranty is building a reputation for fast efficient service and has the flexibility of coverage not found with many other home warranty companies. While they may not be the best choice for older homes, those with newer houses and appliances can benefit from Delta’s excellent rates and speedy service.
A newcomer to the home warranty industry, Delta Home Protect began operations in 2015 but has already made a name for itself as a flexible and affordable service provider with speedy, efficient customer service.
Industry: Home Warranty
CEO: Isaac Shteierman
Founder: Isaac Shteierman
Geos: Alaska, Alabama, Arkansas, Arizona, Colorado, Connecticut, Dist of Columbia, Delaware, Florida, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Virginia, Vermont, Wisconsin, West Virginia, Wyoming
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Last Updated: February 2016