First American Home Warranty Review

Expert Review By: Patricia Barnes

The Gist

First American Home Warranty has been an industry leader for over 30 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. They’ve serviced over 13.5 million claims and have a large network of contractors. Monthly payment options are available along with a 30-day review period for new contract holders. Customer reviews are generally positive and reflect the First American trademark of putting customers first.

Visit First American Home Warranty

Phone icon  (877) 278-6977

Highlights

  • Home warranty provider for over 30 years
  • Large and established network of service providers
  • 24/7 claims service
  • Repair work is guaranteed
  • Plans have higher repair limits than many providers

Pros

  • Home inspection and/or maintenance records are not required for them to approve claims
  • If a covered item cannot be repaired, they replace it (See your particular plan for details)
  • Unlike other providers, the First American Home Warranty plans cover issues caused by rust, corrosion, lack of maintenance and sediment (See your particular plan for details)
  • Monthly payment plans available to fit household budget

Cons

  • Service fee starts at $75 for each item - depending on state
  • Repair or replacement of ice makers, ice crushers, beverage dispensers, and their respective equipment will only be completed when parts are available. Otherwise, they offer cash in lieu of the repair

Coverage

FAHW coverage

The warranty coverage from First American Home Warranty is dependent on your geographic location but no matter where you live, the coverage is very good. They provide a ‘Basic’ plan, and a ‘Premier’ plan, all of which can be supplemented with various options such as well pumps or additional refrigerators if needed.

Plans & Options

Basic

Covers most home appliances

Premier

Basic + major home systems

First Class Upgrade

Adds up to 35 additional covered items, and also includes:

  • Local Building Permit Fees, up to $250 per occurrence
  • Costs related to refrigerant recapture, reclaim and disposal
  • Items that were improperly installed, modified or repaired, or not properly matched in size or efficiency prior to the term of the home warranty coverage

Other Options

May be purchased a la carte

All plans provides coverage for malfunctions due to lack of maintenance, rust, corrosion and sedimentary build-up.

Pricing

Annual premiums range from $300-$500 or more, depending on selected plan and options. Monthly premiums range from $28-$44 or more, also depending on selected plan and options.

Plans

BasicCovers most home appliances
Premier

Basic + major home systems

First Class UpgradeAdds up to 35 additional items

Transparency

FAHW reviews

Although it is not immediately obvious where to find them, there are sample contracts available on the First American Home Warranty website. These PDF copies are very well laid out and make it easy to see what is and what is not covered by your plan.

The website also features videos of homeowners discussing their experiences with First American Home Warranty. There are links to other sites where both positive and negative reviews can be found. This includes Trustpilot, Consumer Affairs and the Better Business Bureau where First American Home Warranty has been an accredited business for nearly 20 years.

Terms and Conditions

In line with other warranty providers, First American Home Warranty excludes pre-existing conditions and failures caused by misuse or a lack of maintenance. However, their sample contract reads “Our plans cover unknown conditions which can include rust, corrosion, sediment, problems resulting from lack of maintenance and much more!” and these issues are not covered by other companies. Also excluded is damage caused by “storms, war, riot, acts of God” etc, but again, this is in line with similar warranty companies.

Limits of liability dollar amounts vary and selecting their First Class Upgrade can increase limits further. All limits are printed very clearly in the contract.

Contractors

First American Home Warranty has a vast network of pre-screened and independent service providers. They use local contractors, already established in their communities to ensure faster service for the customer and the opportunity to build a trusting relationship with those that work on your home.

One unique program First American Home Warranty has implemented is a customer satisfaction survey which is used to monitor the performance of the contractors. If a contractor should receive consistently bad responses on the survey they are ‘let go’ from the program. Once your repair or replacement is complete, First American will warrant the contractor's work for 30 days.

Customer Service

FAHW request service

First American Home Warranty operates 4 claim centers and responds to nearly 1 million claims a year. Claims may be opened online through their customer portal or telephone service is available 24 hours a day. Claim calls are dispatched to a contractor within 4 hours on a business day - unless it is an emergency.

No written claim form is required before diagnosis of the issue begins and if a properly qualified contractor is not available within their network locally, you can be given authorization to hire your own contractor and the company will reimburse you.

To Sum It Up

If you are looking for a well-established company that has a fast response time and offers a wide variety of coverage options then First American Home Warranty is for you. Their nationwide network of contractors and their 4-hour commitment means you won’t be left waiting for days to have your issue addressed.

Visit First American Home Warranty

Phone icon  (877) 278-6977

About First American Home Warranty

First American home Warranty can trace its roots all the way back to Orange County California in 1889. It was founded on the principle of putting customers first and eventually became First American Title and Trust Insurance Company in 1960. In 1984 First American Home Warranty was created as a specialist sub-division. They have protected more than 8.6 million customers and serviced over 13.5 million claims. In 2016 alone, they saved their customers from paying $171 million in home repairs and replacements.

Regions served: Nationwide

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